FAQ’S

1. How can I confirm that my order has been placed successfully?
Once your order is placed, you will receive a confirmation call and a WhatsApp message containing your order details and the estimated delivery time.

2. Is it possible to modify my order after placing it?
You can request changes to your order only if it hasn’t been processed yet. To make any modifications, please email us at arpremiumcase@gmail.com within 24 hours of placing your order. Unfortunately, once the order is processed, you cannot add new items, but you can place a separate order for additional products. If you wish to remove items, contact our customer service to cancel the order so you can place a new one.

3. How do I track my order?
You will receive a WhatsApp message with your shipment details, including the AWB (Air Waybill) number and the courier company’s name. You can track your order on the courier’s website or email us at arpremiumcase@gmail.com for assistance.

4. Are there any shipping fees?
No, we offer free shipping across India.

5. Do you provide Cash on Delivery (COD)?
Yes, we offer Cash on Delivery. However, choosing online payment gives you a 10% discount.

6. What are the different ways to place an order?
You can place an order through:

For email and call orders, please provide:

  • Your name
  • Complete address with PIN code
  • Email address
  • Product details
  • Phone number

7. How long does delivery take?
We dispatch orders within 2 working days of receiving them. Delivery typically takes 5-6 working days, but remote areas or unexpected weather conditions may cause delays.

8. Can my billing and shipping addresses be different?
Yes, you can use different billing and shipping addresses.

9. How can I contact the company?
You can reach us via email at arpremiumcase@gmail.com or call us at 9326974450.

10. Why is my shipment delayed?
Orders are dispatched within 2 working days, with delivery expected in 5-6 working days. However, delays may occur due to the vast size of India, remote locations, or adverse weather conditions.

11. What payment methods are available?
We ensure secure shopping and accept payments via Razor Pay. You can choose the payment method that suits you best.

12. How can I cancel my order?
Canceling your order with AR PREMIUM is simple. You can:

  • Email us at arpremiumcase@gmail.com with the subject line “Cancel My Order.”
  • Inform us during the confirmation call we make before dispatching your order.
  • Call us directly during working hours (10:00 AM – 5:00 PM) at 9326974450.