UAG Plasma Rugged Transparent Case for Samsung Galaxy S23 Ultra

Returns

We accept returns within 2 days of delivery. Here is what qualifies:

How to Initiate a Return

1. Contact Support Email arpremiumcase@gmail.com or WhatsApp us with your order number and reason. We respond within 24 hours on business days.
2. Pickup Arranged Once approved, we will schedule a pickup from your delivery address.
3. Pack & Ship Pack the item securely in its original packaging. Return shipping costs are borne by the customer unless the item is defective or incorrect.
4. Inspection & Refund We inspect the item within 1–2 business days and process your refund or exchange within 5–7 business days.

Exchange for a Different Colour or Model

Want a swap within the 2-day window? We have got you covered.

1. Submit Request Contact us via email or WhatsApp with your order number and the item you would like instead. Mention "Exchange" in your message.
2. Pickup Arranged We confirm the exchange and schedule a pickup from your delivery address.
3. Pack Carefully Use the original packaging to prevent damage in transit.
4. Replacement Dispatched We inspect the return and ship your replacement the same or next business day.

Received a Damaged or Wrong Item?

We take full responsibility — replacement or refund is entirely on us, including all shipping costs.

1. Photograph the Item Take clear full video of the damage or incorrect item, including the packaging. This helps us resolve your case faster.
2. Contact Us Within 48 Hours Email arpremiumcase@gmail.com with your order number and photos. We prioritise these cases.
3. We Resolve It — Your Choice Choose a full replacement shipped at no cost, or a full refund to your original payment method. Free pickup of the item is arranged by us.